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Refund Policy

Last Updated: 8 August 2025

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Atoll Heritage (“we,” “our,” “us”) strives to ensure your complete satisfaction with our products. Please read our Refund & Returns Policy carefully before making a purchase.

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1. Returns Eligibility

  • You may request a return or refund within 7 calendar days from the date you receive your order.

  • To be eligible, items must be unused, in the same condition as received, and in the original packaging.

  • Customized, personalized, or made-to-order items are not eligible for returns unless defective or damaged.

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2. How to Request a Return

  • Contact us within the 14-day window at [Your Business Email] with your order number and reason for the return.

  • We will provide instructions on how to send back the item.

  • You are responsible for return shipping costs unless the item was defective or incorrect.

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3. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to the original payment method within 7–10 business days.

  • Shipping costs are non-refundable unless the return is due to our error.

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4. Exchanges

  • We currently do not offer direct exchanges. Please return the item for a refund and place a new order.

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5.Damaged or Defective Items​

  • If you receive a damaged or defective product, contact us immediately at atollheritage@gmail.com with photos of the item and packaging.

  • We will arrange for a replacement or full refund, including shipping costs.

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6.In-Person Purchases

  • For in-person sales or pickups, please inspect your items at the time of pickup.

  • Returns or refunds for in-person purchases must be initiated within 1 calendar day of pickup.

  • Contact us promptly to discuss any issues.

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7.Non-Returnable Items

  • Gift cards

  • Clearance or sale items marked as final sale

  • Personalized or custom items (unless defective)

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8. Contact Us

For questions about returns or refunds, please contact:
Email: atollheritage@gmail.com
Business Name: Atoll Heritage LLC
Mailing Address: 30N Gould St, Ste N, Sheridan, Wyoming, United States, 82801.

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